Date Posted
April 7, 2025
Type
Full Time
Location
BVS Ellsworth
More Information
https://www.bestvetsolutions.com/about/careers

Job Details

Best Veterinary Solutions, Inc., has an immediate opening for a Business Support Administrator.  This position is responsible for managing administrative tasks, ensuring smooth office functions, and assisting various departments as needed. This position is responsible for maintaining a high level of professionalism with internal and external customers and works to establish a positive rapport with others.

 
This role is an in-office position based at either our Ellsworth, Iowa.  Core business hours for the role are 8:00 AM – 5:00 PM CST.

 Responsibilities include:
  • Interacts with customers via telephone, email, or in person to provide support, and information and direct incoming inquires to the appropriate team member professionally.
  • Greet and assist visitors at the Corporate Office and Receiving door.
  • Pick up mail from the post office, sort, and distribute incoming mail.
  • Process daily invoice batching in Sage.
  • Open and organize incoming invoices and payments for the accounting team.
  • Prepare and stuff outgoing checks and invoices into envelopes for mailing.
  • Process credit card payments accurately and securely.
  • Relay urgent and critical orders to our Iowa warehouse promptly.
  • Organize and order office supplies to ensure adequate inventory.
  • Maintain and stock conference rooms to support meetings and company events.
  • Locate and send our reports to appropriate parties.
  • Build rapport with customers and respond to their needs in a timely manner.
  • Has a “customer oriented” attitude and demonstrates patience and assurance when dealing with BVS customers.
  • Maintain scheduling and event calendars.
  • Performs other related duties as assigned.

Requirements

Qualifications and Skill Requirements:

  • Excellent verbal and written communication skills including active listening.
  • Excellent organizational, planning, and follow-up skills.
  • Ability to demonstrate professionalism when interacting with customers.
  • Must be able to handle multiple tasks and effectively work independently.
  • Must have the ability to work collaboratively with others as part of the team.
  • Service-oriented and able to resolve customer concerns.
  • Willing to embrace an ever-changing environment.
  • Demonstrated ability to develop and maintain positive rapport with employees and customers.
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and office equipment.
  • Knowledge of, or ability to learn, product, service, or area of customer service specialization.
  • Ability to handle confidential information with discretion.

Education and Experience:

  • High school diploma or equivalent (required).
  • Associate’s in business administration, accounting, or a related field (preferred but not required).
  • 1-3 years of experience in an administrative, office support, or receptionist role (required).
  • Experience with Sage or other accounting software (preferred).
  • Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and office equipment (required).

Physical Requirements:

  • Ability to sit at a desk for extended periods while using a computer and phone, as well as occasionally standing or walking around the office.
  • Occasionally lift and carry office supplies, mail, or small packages (typically up to 15-25 lbs).
  • Reach shelves for office supplies, file documents in cabinets, and bend to organize stock in conference rooms.
  • Frequent use of hands and fingers to operate a computer keyboard, office equipment, and handle paperwork.
  • Clear verbal communication required for answering phones, greeting visitors, and coordinating with team members.
  • Ability to read printed and digital documents, invoices, and emails with clarity.
  • Ability to work around Hazardous Materials.